VAS and Mobile Money L2 Support at Comviva

By | December 13, 2019

About Role – The candidate will be responsible for VAS and Mobile Money Operations, High level support and Project support.

Position Requirements:

  • Service Management: Responsible for managing Operations for MS VAS and Mobile Money to provide 2nd level support –24x7x365.
  • Platform Administration: To pro-actively monitor, manage and optimize resource/capacity utilization. Would also be in charge of performance monitoring and Statistical Reporting.
  • Revenue Assurance: To ensure compliance to data security standards and revenue assurance.
  • Incident management: To ensure fault reporting and escalation.
  • Availability Management: To monitor and manage Systems to ensure end to end service availability as per platform KPI.
  • Supplier Management: To provide trouble ticket escalation to relevant suppliers.
  • Reporting: To provide Technical, Performance and Statistical Reporting of the above support systems.
  • Standby: To ensure team schedule for after hour’s standby for Value Added Services and AM Division.

Role & Responsibilities

  • Analyze, enhance and manage day to day operations of VAS platforms such as Messaging, Roaming, Data and Voice applications
  • Resolve application problems within agreed SLA’s and coordinates users’ requirements
  • Actualize policies and procedures guiding the VAS applications to ensure that integrity of applications are not compromised; and maintain optimum security of all data in the platform for business continuity and contingency planning purpose
  • Work closely with the vendors during projects implementation and ensure business requirements are properly implemented
  • Develop and maintain documentation for supported infrastructure.
  • Supervise and ensure knowledge improvement of L1 resource
  • Manage Client communication with Technical, Business and Sr. Mgmt. at Operator
  • Responsible to deliver all Contractual scope and meeting KPIs/SLAs with no penalty
  • Responsible for adhering to all Processes related to Operations
  • Perform periodic Governance reviews with client and KPI/SLA sign offs with them
  • Co-ordinates with various internal stake holders for all Comviva deliveries
  • Manage Local Operations teams & Review customer feedback with team


  • Preference would be given to someone coming from VAS Service Provider, Telecom Industry
  • Holding a bachelor degree/ Master Degree in Tech preferable BE/BSC/B-Tech/MCA.
  • Minimum of 5 years technical experience
  • In depth knowledge of Value-Added Services and Telco environment
  • System Administration (Unix & Windows),Unix scripting
  • Knowledge of Signaling, SS7,
  • Knowledge of Roaming protocols, messaging protocols SMPP, HTTP etc.
  • IP networking and routing
  • Skilled in Database Performance Tuning, Database Security, Database Management and Data Maintenance.
  • Interpersonal and team management skills.

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