Are you going for an interview? Learning about situational interview questions can also help boost your chances of acing the interview.
During the interview process, employers ask series of situational interview questions to get some crucial insight on how you react to certain circumstance on the job.
In this guide I will be showing you everything you need to know about situational interview questions with perfect answers to each answers.
What are Situational interview Questions?
There are different types of interview questions you will come across in your interview; the normal traditional interview questions, behavioural interview questions, second interview questions, and also situational interview questions.
Situational interview questions are kind of similar to behavioral interview questions. Instead of asking you to recall a past experience and describe how you handled it, it present you with a hypothetical situation and asks you how you would handle it.
In essence, you’re given a situation and then asked how you would behave in that situation. This is basically what situational interview questions are all about.
Why Do Employers Ask Situational Interview Questions?
Well, you don’t expect all your interview questions to be as easy as the traditional interview questions like “tell me about yourself“, “what motivates you?“, “what are your strengths and weaknesses?“, which you can easily memorize answers for. This is where situational interview questions come in.
Situational interview questions test how you really think, and not just how you memorize and relay answers. Employers ask these situational interview questions to test your ability in utilizing your analytical and problem solving skills.
Situational Interview Questions and Answers
Below are top 6 situational interview questions and answers that may come up in your interview.
#1: What would you do if you made a mistake that no one else noticed?
Employers may ask question like this or something similar to test your integrity and work ethic, and to also know if it aligns with the company’s culture. This is a perfect time for you to demonstrate your work ethics, honesty, and desire for quality work.
“I’ve always found it’s better to take responsibility for my mistakes—and work to correct them—to learn from my errors. When I worked as a barista, a customer asked for a soy latte and I accidentally made their drink using whole milk. While there’s a chance they may never have known, I knew my error could affect their experience. I promptly told my manager, remade the drink and apologized to the customer for the wait. The customer was satisfied, and my manager thanked me for doing the right thing. From that point forward, I paid special attention to drink ingredients.”
#2: What would you do if you were asked to perform a task you’ve never done before?
Sometimes in the workplace, your manager may come up with tasks for you to do that you’ve never done before, especially when you are new in the industry. Employers ask this question to learn how you are able to use your problem-solving skills to leverage the opportunity.
“In my last role as a marketing coordinator, my manager asked me to build and launch a digital ad campaign, which was something I’d never done before. I explained to my manager that I had no experience leading that type of project, but volunteered to do all of the work if someone more experienced could offer guidance. I met with several employees who had experience running digital ads, studied best practices and successfully launched the campaign. Thanks to that hands-on learning experience, I became the team expert on digital advertising.”
#3: What would you do if you had a disagreement with your manager?
No man is an island. There are occasions where your manage might make mistakes, which could lead to negative results on the business.
Employers ask these situational interview questions to know how you grnuinely relate to managers, and also how you can be able to handle a disagreement with your manager.
“In my last role as an accountant, my manager asked me to use a new technique to track our outgoing expenses. While this technique was initially effective, as our business grew it became clear that it was not scalable. This led to a number of inefficiencies in our accounting practice, but my manager continued to ask us to use the technique.
I explained the disagreement to my manager. First, I showed him how this problem could affect us later and volunteered to come up with ideas to improve our tracking practices. I met with other employees to figure out a new approach, then presented it to my manager. After presenting our solution, my boss decided to switch tracks and go along with the team’s new approach.”
#4: Tell me about a time you had to persuade someone to see your point of view.
This is also one of the crucial situational interview questions that employers value a lot. They ask this question to learn about your ability to persuade others, and also your level of confidence.
“Whilst at work I had what I thought was a great idea to help the business move forward and generate more sales. The idea involved engaging more with our customers to try and make them feel more valued. If a customer feels more valued, they will return to the business time and time again.
Unfortunately, the other members of my team, including my line manager, did not feel my idea was worth the effort. Instead of giving up, I decided to conduct some research in my own time and also provide clear evidence of how my idea would work positively for the business.
After giving a quick 20-minute presentation to my line manager and the team members, they agreed to give it a try. The end result is that our repeat customer sales are now up by 18%.”
#5: Tell me about a situation when you went above and beyond what was required for work
Sometimes employers may decide to ask situational interview questions like this or similar to this. They want to learn about your flexibility, and whether you can be able to add additional value to your role.
“In a previous job we went through some significant changes and the company Managing Director asked for a volunteer to carry out additional duties whilst he recruited a new member of staff.
I volunteered to take on the work because I knew how important it was for the company to still function and deliver a quality service.
I worked the extra hours and duties for no additional pay. This in turn took the pressure of my Managing Director whilst he recruited the new member of staff.
After 3 weeks, my Director managed to find a new member of staff and when they arrived, I helped them to integrate into the team by showing them what their role involved. If required, I would always help out the business as I understand my job is dependent on the company performing well.”
#6: What would you do if an angry and dissatisfied customer confronted you?
Employers may ask this question in order to know if you have good communication skills, and also conflict resolution sills. Depending on the role you are applying, for example, customer care representative, this kind of situational questions might come up in your interview.
“When I worked as a receptionist for an auto mechanic, I answered a call from a customer who was angry their vehicle wasn’t finished. I listened to the customer’s concerns and used phrases like, ‘I completely understand your frustration.’ Then, I took down their information and promised to call them back. I found the technician who’d been working on their car and learned the problem was worse than anticipated and would take several days to fix. I coordinated a loaner vehicle for the customer, and then called them back. Not only were they appreciative of my help, but they also publicly thanked us on social media.”
Situation interview questions are important interview questions that are used to evaluate your candidacy for the job you are interviewing for. Before going for the interview, reflect on some of the situations you encountered in your past experience and the actions you took to handle them. This will make prepared to attempt situational interview questions that are similar to it.
That’s it on my guide on situational interview questions and answers
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