Operational Information Management & Performance Reporting Officer, NOA (SAMS Unit) at World Food Program (WFP)

By | July 23, 2020

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

The selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


Job Title:                   Operational Information Management & Performance Reporting Officer ( Smallholder Agricultural Market Support Unit )
Type of Contract:      Fixed Term appointment, National Officer (NOA)
Reporting to:             Head of Smallholder Agricultural Market Support Unit
Duration:                   12 Months renewable upon satisfactory performance and availability of funds
Location:                   Kigali

Deadline:                   August 4, 2020


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


This position will be based in WFP Rwanda, Kigali country Office and the job holder will work under the direct supervision of the head of the smallholder agricultural market support (SAMS) unit. This position requires an experienced individual with a high degree of independence and will require providing support to more junior staff to ensure that programme and policy objectives are achieved in full.

The job holder will be supporting the head of the unit in the overall management and implementation of all Small Holder Farmers-related activities, including (but not limited to): The Farm to Market Alliance (FtMA), Home Grown School Feeding (HGSF), a joint programme for Rural women economic empowerment (RWEE), and WFP’s post-harvest loss reduction initiative (PHLR).

In Rwanda, WFP currently supports more than 200 farmer cooperatives with a membership of more than 72,000 farmers. WFP takes the lead in coordinating this market access support for smallholder farmers through an extensive partnership with value chain stakeholders. WFP is looking for an individual to support these efforts.


Under the direct supervision of the head of SAMS unit, the Operational Information Management & Performance Reporting Officer (OIM & PR) will be responsible for providing support to all issues related to performance measurement, data management, and M&E for SAMS activities. The incumbent will also act as the liaison between SAMS and the VAM and M&E units to ensure compliance with corporate reporting standards.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority)

  1. Support staff in the assigned area to ensure that standard OIM&PR procedures and templates are followed to drive the quality, consistency and standardization of information management and performance reporting across WFP;
  2. Collaborate with counterparts internally to ensure consistency in humanitarian information and to complement WFP analysis and information;
  3. Support the enhancement of the capacity of WFP staff and partners to effectively manage operational information and performance reporting, for example through scheduling the delivery of the OIM& PR training on core competencies;
  4. Support the initiatives for developing improved, streamlined, and harmonized OIM& PR including drafting of OIM & PR related normative guidance, as required;
  5. Support the assurance of defined quality standards in all processes and products;
  6. Perform other related duties as required.


  1. Support the head of the unit in all matters related to data and information management of all SAMS activities;
  2. Research and analyze a range of policy and operational issues to inform the development of policies, programmes, and activities;
  3. Liaise with internal and external WFP counterparts to ensure effective collaboration, monitor ongoing projects and highlight potential risks to project delivery;
  4. Support the head of unit to identify target farmer organizations and farmer-friendly aggregators by managing the selection and due diligence process; collect, analyze and assess profiles of target farmer organizations and their farm business management practice;
  5. Provide technical support to the cooperating partners and monitor their performance to meet the project objectives
  6. In consultation with the M&E and VAM units, coordinate data gathering and monitoring systems ensuring that rigorous quality standards are maintained;
  7. Facilitate the development of digital data collection tools to support SAMS activities;
  8. Liaise with SAMS cooperating partners to ensure timely and accurate reporting;
  9. Help strengthen strategic and operational decision making by properly considering evaluation and assessment recommendations in the design of all activities
  10. Regularly document, package and disseminate knowledge management products related to SAMS activities for wider dissemination internally and/or externally;
  11. Prepare periodic operational updates on various SAMS initiatives and activities (including HGSF, FtMA, PHLR, RWEE);
  12. Perform other related duties as required.


Education: University degree in one or more of the following disciplines: economics, agriculture, business administration, statistics or a field relevant to agricultural value chain management. An advanced degree in the relevant field is a plus.

Experience: At least three years of experience in agribusiness, M&E, or value chain development.

Language: Fluency in English and Kinyarwanda; proficiency in both oral and written communication in both French and English will be an added value.

 Knowledge & Skills:

  • Proficiency in using/designing digital data collection tools (including but not limited to ODK, Kobo, ONA)
  • Highly proficient using MS Excel (pivot tables, advanced analysis)
  • Demonstrated knowledge of SMEs, pro-smallholder agriculture models.
  • Demonstrated ability to provide consistent and timely client service to meet the changing needs and expectations of clients, allowing clients to actively participate in and contribute to decisions that are relevant to their needs. Makes adjustments to services as required.
  • Take ownership of assigned tasks, establish priorities, and monitor own work plan with minimum supervision.
  • Ability to work in a team and establish effective working relations with results-oriented private sector partners as well as internal WFP clients.
  • Good analytical skills; resourcefulness, initiative, the maturity of judgment, tact, and negotiating skills.
  • Ability to perform and deliver results under time pressure.
  • Excellent communication skills both orally and in writing and in multiple contexts.
  • Ability to frequently travel within the country
  • Knowledge of various aspects of financial services and business modeling is a bonus.
  • Strong ability to take initiative with research and analysis and produce valuable results in conditions of uncertainty; solid operational skills including problem-solving and project management skills, including the ability to work and deliver projects proactively and under pressure.



  • Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
  • Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
  •  Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
  •  Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.


  • Look for ways to strengthen people’s skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
  •  Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
  •  Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
  •  Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.


  • Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in your own work.
  •  Focus on getting results: Consistently delivers results within individual scope of work on time, on budget, and without errors.
  •  Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
  •  Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.


  • Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
  •  Build strong external partnerships: Demonstrates the ability to understand and appropriately respond to and/or escalate the needs of external partners.
  •  Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
  •  Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantify and demonstrate WFP’s unique value as a partner.


Eligibility: This position is open to Rwandan nationals only

WFP offers a competitive compensation package that will be determined by the contract type and selected candidate’s qualifications and experience.
For more information on United Nations Compensation, please visit https://www.un.org/Depts/OHRM/salaries_allowances/salary.htm
For detailed information on working with WFP, please visit http://www.wfp.org and click on: “Our work” and “Countries” to learn more about WFP’s operations.

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