Customer Care Officer at King Faisal Hospital

By | July 22, 2020

Patient-Centered Care                                                                                                                             

EXTERNAL ADVERTISEMENT

King Faisal Hospital Rwanda is looking for suitable candidates to fill the following vacant position

POST          

JOB SPECIFICATION

KEY RESPONSIBILITIES

 

No
Customer Care Officer 
  • She/he must have a diploma (A1) in Hospitality Management, Mass communication and Business administration
  • Any other additional qualification relevant to the field is an added advantage
  • Must have at least three (3) years of experience in the relevant field.
  • Proven computer literacy
  • Rwandese by Nationality
  • Age below 40 years
  • To ensure that patients are afforded access to the Clinical staff through an appointment system
  • To help emergency patients access to care without detriment to their health
  • Ensure that the patients are not kept waiting for the appointment with the Clinical staff
  • To deals with patient’s complaints as they arise
  • Ensure that the patient’s files and records are complete and ready for the visit to the Clinical staff

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